Returns
In Store
Regular Priced Items
All regular priced items may be returned within 14 days for a full refund or exchange. Products must be returned in their original box, in new condition with no visible wear (toe prints on footbed, creased leather, scuffed footbeds) and with a copy of the original receipt.
Reduced Price Items (up to 49% off)
Sale items may be returned within 14 days for an exchange or in-store credit. Products must be returned in their original box, in new condition with no visible wear (toe prints on footbed, creased leather, scuffed footbeds) and with a copy of the original receipt.
Clearance Items (50% off or more)
All clearance items are final sale
**Shoe creams and other care products are final sale
Online Sales
Products purchased online may be returned within 14 days* of the original shipping date, provided they are returned in their original box, in new condition with no visible wear (toe prints on footbed, creased leather, scuffed footbeds) and with a copy of the original receipt. The customer is responsible for the cost of shipping the product back to Tanda Shoes.
To begin the return process of an online order, contact us at +1 613 799 6101 or +1 613 258 6100. Tanda Shoes reserves the right to deny any return. Pictures of the product may be requested before a return is authorized.
* If you want to do an in person return of a product purchased online, visit us at either of the Tanda Shoes locations. Note: If the address the product(s) were shipped to is within 100km of either of our stores, Tanda reserves the right to charge a 15% restocking fee upon the return of any product(s) purchased online.
**Shoe creams and other care products are final sale