Returns


In Store 

Regular Priced Items

All regular priced items have 14 days for a full refund or exchange. Products must be in new condition with no visible wear (toe prints on footbed, creased leather, scuffed footbeds) with original box and receipt.  


Reduced Price Items (less than 50% off)

All sale items have 14 days for an exchange or in store credit. Products must be in new condition with no visible wear (toe prints on footbed, creased leather, scuffed footbeds) with original box and receipt. 


 Clearance Items (50% off or more)

All clearance items are final sale


*Shoe creams and other care products are final sale

 

Online 

Tanda Shoes will cover the return shipping expense for you if it is our mistake that you are returning the item. If something doesn’t fit, or you simply don’t like we will gladly accept your return if it is in new condition and within the 20 day period from the initial shipping date. The customer will be responsible for any return expenses. If you aren't satisfied with your product, you have 20 days to begin the return process from the shipping date. Go to "Returns" under "Customer Service" in the main menu to begin the return process. Products must be in new condition with no visible wear (toe prints on footbed, creased leather, scuffed footbeds) with original box and receipt.  Tanda Shoes reserves the right to deny any return. There will be a $5 restocking fee per item that is returned by carrier. Pictures of the product may be requested before a return is authorized. 

To begin the return process of an online order contact us at info@tandashoes.com. If you want to do an in person return, visit any of the Tanda Shoes locations.

Regular Priced Items

If you aren't satisfied with your product, you have 20 days to begin the return process. Products must be in new condition with no visible wear (toe prints on footbed, creased leather, scuffed footbeds) with original box and receipt.   


 Reduced Price Items (less than 50% off)

All sale items have 20 days for an exchange or in store credit. If you aren't satisfied with your product, you have 20 days to begin the return process. Products must be in new condition with no visible wear (toe prints on footbed, creased leather, scuffed footbeds) with original box and receipt.  


 Clearance Items (50% off or more)

All clearance items are final sale


 



*Shoe creams and other care products are final sale

*Any online purchase can be returned in store following the in store return policy


Back to the top